No Hassle Guarantee
The final step to building the best rope is to listen carefully to all our customers and product testers. We take customer service very seriously and work constantly to improve and innovate our product lines. Our company is comprised of experienced and passionate people who use our products every day. Every employee is committed to making the best life-safety rope and cord because lives are on the line - our line. It is our commitment and our mission to build the absolute best rope.
Our promise to our customers is complete satisfaction. If our ropes don't live up to your expectations, we want to hear from you. Our ropes and cords are guaranteed to be of the highest quality and free of manufacturing defects.
With proper use, they will perform well. Ropes, however, do not last forever. Every day climbing and rescue work exposes ropes to abrasion, fatigue, sunlight and constant loading and unloading. Severe falls, lack of protection over edges, exposure to excessive temperatures, chemicals or improper use will shorten the lifespan of any rope. Thus is it always important to check your rope. Because everyone climbs and uses rope differently, Sterling reserves the right to inspect your rope before replacing it or refunding your money. Please keep the hang tag, and care instructions that come with your rope while it is still in use. Sterling is committed to enhancing your overall experience with each Sterling product. This dedication to excellence has made Sterling Rope one of the highest rated companies in customer service in the industry.