Our Commitment & Guarantee
We guarantee our ropes to be free of defects and stand firmly behind the excellence of our products’ design, engineering and fabrication. When used responsibly and properly, in normal and recommended conditions, Sterling products will endure, perform and wear up to world-class standards. However, no rope lasts forever. Climbing and technical rope work may expose ropes to abrasion, fatigue, sunlight, constant loading and even chemicals. Severe falls, lack of protection over an edge, exposure to chemicals, excessive temperatures or improper use will shorten or end the lifespan of any rope. These scenarios stress the importance of checking and protecting your ropes and gear, as well as using them in the proper applications. Sterling reserves the right to inspect your product before replacing it or refunding your money. We are committed to supporting you in your climbing or work endeavors by providing the highest possible quality product and customer service to maximizing a positive experience when using Sterling product.
Price and/or Description Changes
All prices, pictures, and descriptions on this website are subject to change. We maintain no responsibility for inadvertent errors. Please contact us within 30 days regarding price or promotion discrepancies. When you place your order with us, you agree to the price and terms indicated on this website. Price differences related to future or past prices on our site or any other store are not refundable.
Errors on Our Site
Prices and availability of products are subject to change without notice. Errors will be corrected where and when discovered. Sterling Rope Company, Inc. reserves the right to revoke any stated offer, cancel orders, and to correct any errors, inaccuracies or omissions in any stated offer or price, including after an order has been submitted and whether or not the order has been confirmed and your payment processed. If your payment has already been processed for the purchase when your order is cancelled, Sterling will issue a credit to the payment method used in the amount of the charge. Individual bank policies will dictate when this amount is credited to your account. If you are not fully satisfied with your purchase, you may return it in accordance with Sterling's Return Policy.