Biddeford, ME, USA Facility:
Order lead time
Most orders will be shipped within 2-3 business days. Large quantities, or products which aren’t stocked will take longer.
Shipping Method/Cost
All orders ship from our plant in Biddeford, Maine and most will go out via UPS Ground. Freight costs are based on weight and dimensions, and there is a minimum shipping charge of $7.50. A tracking confirmation email will be sent to the address provided in the order. Please note UPS does not deliver to PO Boxes or Military APO/FPO addresses.
We do not ship on holidays or weekends. We will notify you of any back orders or delays in shipping.
Please note that Pro Deal Purchases or purchases that use a Promo Code are not eligible for free shipping.
Order Questions
If you have any questions about product, order status or when your order will ship, please contact customer service by phone at +1 207-282-2550 or toll free in the US at 1-800-788-ROPE, or by email at shop@sterlingrope.com. For larger orders, or expedited shipping, please contact us.
Operation Hours
8:30AM-5PM EST Monday through Friday
Changes to Orders
Want to make a change to your order? As long as we haven’t shipped your order, we’re happy to help. Call our customer service department at 1-800-788-ROPE and we’ll make the changes for you.
Chute-a-Blondeau, ON, Canada Facility:
Order lead time
Most product is made to order, so please confirm with our team the current status/lead time for your order.
Shipping Method/Cost
This can vary dependant on the size and quantity of orders. If clarification is needed, contact our team.
Our free shipping thresholds are as follows:
- Over $5000 CAD for Quebec & Ontario deliveries
- Over $7500 CAD for NB, NF, NS, PEI, MB, AB & SK
- Over $10,000 CAD for BC
- Over $14,000 US for the continental US.
Order Questions
If you have any questions about product, order status or when your order will ship, please contact customer service by phone at +1 207-282-2550 or toll free in the US at 1-800-788-ROPE, or by email at shop@sterlingrope.com. For larger orders, or expedited shipping, please contact us.
Operation Hours
8.00AM-4.30PM EST Monday to Thursday
8.00AM-4.00PM EST Friday