Shipping Policies

Most orders will be shipped within 2-3 business days. Large quantities, or products which aren’t stocked will take longer. You will receive an email confirmation shortly after you place your order. If you are heading out on an adventure or job and need your gear to arrive by a certain day, please call our customer service department at +1 207-282-2550 or toll free in the US at 1-800-788-ROPE from 8:30AM-5PM EST Monday through Friday and we will do everything we can to process your order accordingly.

All orders ship from our plant in Biddeford, Maine and most will go out via UPS Ground. Freight costs are based on weight and dimensions, and there is a minimum shipping charge of $7.50. A tracking confirmation email will be sent to the address provided in the order. Please note UPS does not deliver to PO Boxes or Military APO/FPO addresses.

We do not ship on holidays or weekends. We will notify you of any back orders or delays in shipping.

 

Order Questions
If you have any questions about product, order status or when your order will ship, please contact customer service by phone at +1 207-282-2550 or toll free in the US at 1-800-788-ROPE, or by email at This email address is being protected from spambots. You need JavaScript enabled to view it.. For larger orders, or expedited shipping, please contact us.

Changes to Orders
Want to make a change to your order? As long as we haven’t shipped your order, we’re happy to help. Call our customer service department at 1-800-788-ROPE and we’ll make the changes for you.

Shipping Outside the US
We currently only offer shipping within the United States.

Pro Deals
Please note that Pro Deal Purchases are not eligible for free shipping.



What is Limited Availability?

We are a US manufacturer and we keep a limited supply of select products in inventory. When your order is entered, our factory will check to see if we can ship right away or, if not, we’ll set to work to build your Sterling equipment to exacting standards. We appreciate your patience and we will contact you to confirm we’ve received your order and to let you know when it is expected to ship.

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